Online Casino FAQ

How old do you need to be to gamble online?

Online gambling, and any form of gambling is only available to persons over the age of 18. Casinos take this rule very seriously, and if they discover underage players any money that has been deposited or won can be legally confiscated. It is imperative for online casinos to create a trustworthy name for themselves, so they are very strict in enforcing the rules. All legal online casinos are governed by certain gambling rules, so to accept underage players would be jeopardising the whole site.

Can you play without downloading the software?

Most casinos offer two options of play, either a downloadable version or a non downloadable flash version. You can play instantly online via the flash version of the games, but most people tend to download the software as more often than not the downloaded version offers a wider selection of games to choose from.

How to I know if a gambling site is legal?

All reputable gambling sites will proudly display their registration and licensing details on the site. Legally a site must be registered and licensed, although this is often in a country which is different from the site itself. Lots of UK online gambling sites hold licenses in Gibraltar for example; this is because until recently the UK gambling laws didn't allow for registration in the UK. The law has since changed and to affect we are now seeing more and more UK registered and licensed sites cropping up on the internet. If you cannot find the licence details of a company displayed on the website, it would be good advice to ask before depositing any funds.

How do I make deposits and withdrawals?

Deposits and withdrawals are made via the casino's own online backing system. You will find that in most casinos there is a cashier area when you deal with all your online transactions. Deposits can usually be made using various different methods including Visa, Master Card, Bank Transfer, Neteller, and Money Bookers. There are many more payment methods but it all depends on the site you are using. Withdrawals are usually made back to the same method of which funds have been transferred, so if you require a different method you must state it at time of withdrawal. The average withdrawal time varies from site to site but it is usually around 3-5 days.

Can I see details of my transaction history?

Yes, all of your transaction history is stored in your cashier account, and usually the casino keeps a lengthy record of all your deposits and withdrawals.

Is the online casino compatible with Macintosh computers?

Most online casinos are compatible with Macintosh computers, however if you find your casino isn't' compatible you can are still able to play the online flash version from any computer with an internet connection.

How do I find out the average payout rate?

The average payout rate or odds as it is sometimes known is usually displayed on the casino site. The figure is usually displayed as a percentage, this can vary but as a rule of thumb it tends to be around the 97% mark. This means that the casino has a 3% edge on all bets that are placed. It is good to note that this figure is usually taken as a average of all the games so you will find that depending on which game you are playing it can be significantly different.

What is a play through rate?

Play though rate is a term used by the casinos to determine how many time an wager must be placed before a withdrawal can take place. For example, many if not all the casinos on line offer welcome bonuses to new players, this amount can vary but it always has a play through rate attached. If a casino is offering 100% welcome bonus and a 15 x play through rate, it means that after you have wagered your bonus 15 x you will then be able to withdraw an winnings that have been won using the bonus about. This play through rate is a security feature used by the casinos to ensure that players do not just deposit money, and withdraw without playing any games.

Are there limits on how much I can gamble?

There are no rules generally on how much you can gamble, but the casinos to keep a keen eye on all transactions. If a player is making usually large deposits or wagers be prepared for the casino to make contact to verify the situation.

What are progressive jackpots?

Progressive jackpots are games where the total figure of the jackpot rises in line with the amount of bets that are placed. Most casinos' can a percentage of wagers placed and add it to the progressive jackpot total. Progressive jackpots can amount to huge sums of money, often topping the 1 million dollar mark.

How do I contact the company if I come across a problem?

All legal websites will display contact details, these are usually via email, telephone or via a virtual online assistant. Most of the casinos offer full 24 hour 7 days per week service, and they aim to answer all queries as quickly and efficiently as possible.

Is online gambling legal in my country?

Online gambling is not legal in all countries and it is advisable to check in the area that you live before you begin. For a few examples : Finland requires that you are a Finnish resident with a Finnish bank account in order to play online, France does not allow company within France to operate online gambling sites, however, residents are free to gamble on international site should they so wish. Turkey, China, Portugal and Greece are some examples of countries where gambling is outlawed.